Whilst frequently treated as separate topics, conflict management, problem solving and decision making are interrelated and all are focused on achieving the best possible outcome.
In an ideal world there would always be sufficient information and rational maturity to treat everything as a problem and apply the following steps to reach the optimum solution:
Investigate the problem.
Define the problem (the way it is defined will influence the solution).
Identify the root cause.
Define the solution space.
Generate options – this can include:
- Group creative processes such as brainstorming;
- Negotiation between parties;
- Facilitated processes;