Not knowing is no longer an option

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Lynda Bourne
Lynda is Director of Training with Mosaic Project Services focusing on the delivery of CAPM, PMP, Stakeholder Circle® and other project related workshops, training and mentoring services. She is also the CEO of Stakeholder Management Pty Ltd. She was the first student to gain a Doctorate in Project Management from the RMIT University and has extensive experience as a Senior Project Manager and Project Director specialising in delivery of IT and other business-related projects within the telecomms sector.

A number of recent examples from the corporate arena illustrate that being oblivious to unethical or illegal behaviour happening within an organization is not an acceptable excuse for allowing it to occur. Leaders will be held responsible – even when they claim to have no knowledge of the situation. A number of judgements issued by the Federal court of Australia over the last couple of years have confirmed that ‘not knowing’ about unethical or illegal behaviour within an organisation is no excuse – Directors are in breach of their legal duties if they fail to make appropriate enquiries and/or fail to keep the ‘market’ properly informed.

In one example, a major engineering company settled a claim from shareholders a couple of years back for an undisclosed sum (probably in the region of $100 million) because they failed to keep the market properly informed about issues occurring on a major transport project. The fact that in the 6 years since the issues surfaced the project has recovered and is now seen as a success, and the company has implemented rigorous reporting systems to avoid similar occurrences in the future did not help!

In a different case, a very senior director was found to be in breach of his duties by the Federal Court because he did not make appropriate enquiries when alerted to the possibility of illegal actions within his organisation. These two examples are far from unique – the people governing your organisation are coming under increasing pressure to know what is occurring and to take appropriate actions.

What this means for you!

What does this mean to the average person in a PMO or a project team?  Because projects and programs are becoming increasingly important in the development and growth of organisations, information on the performance of project and programs is becoming increasingly important in the governance of the organisation. Which means you are responsible in your part of the organisation for ensuring the information needed by the executives is accurate. Achieving this needs a team effort!

The overall process of ensuring the right information reaches the right levels of the origination involves creating the right systems and structures, CPOs, PMOs, etc. These systems operate best in a culture of openness and accountability.  The concept of ‘governmentality’ encompasses these aspects and requires leadership from the highest levels of the organisation. We can support this aspect but cannot do a lot to create the necessary culture[1].

Making your information ACCURATE

Where project professionals can have a major influence is in creating and disseminating the information used in the governance system. The key aspects are interlinked and interdependent, and are summed up in the acronym ACCURATE:

Available: the project information has to be accessible in various appropriate formats to all levels of management.

Complete: the ‘picture’ conveyed by the project information needs to provide a full picture of the current and forecast situation.

Concise: executives are busy people – excessive detail does not help! They need to understand the ‘bottom line’.

Understandable: project management is full of technical jargon, we may understand the difference between EAC and VAC the executives will not! Communicate in business language.

Relevant: just because it is important to the project team does not mean it is important to the overall organisation, communication information in a way that is relevant to the achievement of business objectives.

Auditable: if asked you need to be able to demonstrate the source of the information and the processing steps taken to consolidate and communicate the information.

Timely:  the ‘markets’ operate in a 24-hour news cycle – important information needs to be communicated immediately (you cannot wait for the monthly report).

Explainable: project professionals need to be available to explain the information and help executives understand the consequences (typically this is a key role of an effective PMO).

Just as witnesses in court promise to tell the truth, the whole truth and nothing but the truth, project professionals have an ethical responsibility to make sure the information that are communicating meets this standard and is also ACCURATE.


[1] For more on governance and governmentality see:

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